What we are testing
“If employees can ask questions across a product’s existing written documentation and verify the answers against the original sources, they will find trustworthy product information faster than they do today.”
What this prototype demonstrates
- •Natural-language questions about one product
- •Search across existing written documentation
- •Concise, evidence-grounded answers
- •Precise source citations
- •Source previews
- •Conflicting information
- •Missing product knowledge
- •A lightweight source-management workflow
What is simulated
- •AI-generated responses
- •Document retrieval
- •File processing
- •Source-document opening
- •Product permissions
- •Feedback analytics
What we need to learn
- •Which product questions employees need answered
- •Whether the answers are useful
- •Whether users find information faster
- •Whether citations create trust
- •Whether users can evaluate evidence quality
- •Which documents are needed
- •Which knowledge gaps exist
- •Who should own the sources and keep them current
Where this could go next — future possibilities, not part of this MVP
Later versions could connect additional sources of product truth, such as:
- SharePoint or Confluence content
- Decision records
- Product research
- Work-management tools
- Release pipelines
- Code repositories
- API specifications
- System configurations
- Product analytics
- Support issues and incidents
Written documentation helps explain what the product is intended to do. Future implementation and operational sources could help teams compare intended behavior with what is actually built and observed.
Suggested demo path
- 1Ask how Provider Search determines which providers appear.
- 2Open a citation and inspect its supporting passage.
- 3Ask how frequently provider data is updated.
- 4Ask a question the connected sources cannot answer.
These four moments test usefulness, trust, conflicting evidence, and knowledge-gap identification.
All product information in this prototype is fictional and illustrative. Nothing shown represents official company policy or production documentation.