Feedback & hypothesis validation
Session data for the facilitator. All figures are illustrative demo analytics.
12
Questions asked
8
Answered with strong support
2
Knowledge gaps
1
Source conflicts
83%
Rated helpful
Recent questions
| Question | Evidence support | Rating | Source opened | Gap flagged |
|---|---|---|---|---|
| How does Provider Search determine which providers appear? | Strong source support | Helpful | Yes | No |
| How frequently is provider data updated? | Conflicting sources | Helpful | Yes | Yes |
| Who owns provider-data updates? | Partial source support | Not helpful | Yes | Yes |
| What changed in the latest release? | Strong source support | Helpful | No | No |
| What should a shopper do if their provider is missing? | Strong source support | Helpful | Yes | No |
| What is the provider onboarding SLA? | No supporting evidence found | Not rated | No | Yes |
What we are learning
- Participants who successfully found an answer10 of 12
- Average perceived time compared with current process4× faster
- Participants who opened at least one source9 of 12
- Participants who said citations increased trust11 of 12
- Questions the current sources could not answer2
- Participants who would use the tool during normal work8 of 12
Validation notes
- •Did the participant understand what they could ask?
- •Was the answer faster to find than their current method?
- •Was the answer useful enough to act on?
- •Did the citations increase trust?
- •Did the participant open a source?
- •Could the participant tell when evidence was incomplete?
- •What information did they expect but not find?
- •Would they use this during their normal work?
- •What would prevent them from trusting it?